Refund policy

Returns

Hopefully you will love your purchase from Silver Spirit, however if it’s not exactly what you expected we are happy to offer an exchange or full refund within 14 days of you receiving your order.

Please note that any pierced jewellery or items that have been altered or personalised are exempt from the returns policy. Sale lines are also exempt from return. Earrings cannot be exchanged in the interest of health and hygiene. 

Items being returned must be unworn and in pristine condition with original labels and packaging intact. All items returned will be subject to inspection and approval before the refund is issued. Please take care when trying on jewellery at home as if the item is marked or damaged we cannot accept it as a return.

Returns Procedure

Before returning any items, please email silverspiritjewellery123@hotmail.co.uk, stating your name, order number and the reason for return. 

All returns should be posted, for the attention of ONLINE RETURNS to:

Silver Spirit Jewellery
Unit 3 
Diamond Shopping Centre
Bridge Street
Coleraine
BT52 1DT

Please note that we are unable to refund any postage charges (original postage or return postage charges). We advise you send the return using a tracked postage method as Silver Spirit Jewellery are not liable for any parcels lost or damaged in transit. You should retain a copy of your postage receipt as proof of postage. 

Once we receive your returned item(s) and approval has been granted we will process your refund to the card used to make the original payment. Refund times will vary depending on the bank. Bank processing times are beyond our control and we hold no responsibility for this.

Alternatively you can return item(s) to the Coleraine store. The returns process in-store for online orders will be the same as stated above, however you can request an exchange or credit note if preferred.

Refunds can only be offered on items purchased online. No refunds can be offered for items purchased instore.

If you require any assistance regarding returns please get in touch.

Email: silverspiritjewellery123@hotmail.co.uk,
Call: 028 7032 7880